No timeline for when Microsoft's multi-day outage might be fully fixed, company says

Microsoft said in an update Friday that service is gradually being restored after a global outage lasting more than 12 hours affected users of products such as Outlook email, Teams videoconferencing and the Copilot AI agent.

Microsoft said Friday the company is "deeply sorry" for a multi-day outage that has disrupted communications for businesses and governments around the world.

Services were seeing "broad recovery" as of midday, but the company later said there is no timeline as to when the issue might be fully solved.

Microsoft has said the outage was a "technical issue" and was not caused by AI agents.

Hospitals and other health institutions in Toronto said their email services were returning to normal after they were affected by the outage.

Experts have told CBC News the outage highlights an overreliance on a small group of technology firms worldwide.

The visitor's centre at Microsoft's headquarters in Redmond, Wash. (Lindsey Wasson/The Associated Press)

Microsoft says it does not currently have a timeline for a full recovery of services.

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